Policies
Please read this policy carefully before making your booking. By confirming a reservation, you agree to the terms below.
At a glance
| Timing of Cancellation | Refund | |
|---|---|---|
| More than 10 days before the tour date | No cancellation fee | No Fee |
| 10 to 8 days before the tour date | 20% of the tour price | 20% Fee |
| 7 to 2 days before the tour date | 30% of the tour price | 30% Fee |
| The day before the tour date | 40% of the tour price | 40% Fee |
| On the tour date | 50% of the tour price | 50% Fee |
| After the tour has started, or no-show | 100% of the tour price | 100% Fee |
| Cancellation by us (force majeure) | Full refund | Full Refund |
All cancellation requests must be submitted by email. Please contact us at the email address provided in your booking confirmation.
Your cancellation will be considered received on the date and time we receive your email. We will reply to confirm the cancellation and advise on any applicable refund within 2 business days.
A cancellation fee, calculated as a percentage of your total tour price, applies according to when your cancellation is received:
More than 10 days before the tour start date: No cancellation fee.
10 to 8 days before the tour start date: 20% of the tour price.
7 to 2 days before the tour start date: 30% of the tour price.
The day before the tour start date: 40% of the tour price.
On the tour start date: 50% of the tour price.
After the tour has started, or in the case of a no-show without prior contact: 100% of the tour price.
If you wish to change your tour date rather than cancel, please contact us as early as possible. We will do our best to accommodate your request subject to availability.
Date change requests made 7 days or more in advance will be handled free of charge where availability allows. Requests made within 7 days of the original tour date will be treated as a cancellation under the terms above, and a new booking will be required.
If you do not appear at the agreed meeting point within 30 minutes of the scheduled departure time without prior notice, the tour will be considered a no-show and no refund will be issued.
If you anticipate being late, please contact us immediately. We will do our best to adjust where possible, though this cannot always be guaranteed.
Payment method: Advance payment by credit card.
Payment due date: 2 weeks before the tour start date. If your booking is made within 2 weeks of the tour start date, payment is due within 3 days of the booking date.
Cancellation by us
We reserve the right to cancel or postpone a tour in circumstances beyond our reasonable control. In all such cases, you will receive a full refund of your payment with no deduction.
Circumstances that may lead to a cancellation on our part include, but are not limited to:
We will notify you of any such cancellation as early as possible and will work with you to reschedule if you wish.
Questions?
If you have any questions about this policy or your booking, please don't hesitate to get in touch. We aim to respond within 24 hours.